Frequently Asked Questions and Answers about Our Cleaning Services
Q. How long have you been in the carpet cleaning business?
We have been providing our customers with efficient and affordable carpet cleaning services for over 10 years. We have built a flawless reputation for achieving customer satisfaction.
Q. Do you offer a guarantee?
We are pleased to offer our customers a money-back guarantee in the event you are not satisfied with our service. We guarantee you will be amazed by the quality of our service and will be delighted with the result.
Q. Are you insured?
Yes, we are fully insured but can offer to buy an additional insurance for your peace of mind if required.
Q. What kind of cleaning services do you provide?
We specialise in carpet cleaning but we offer a wide variety of services at affordable prices including house cleaning, office cleaning, end of tenancy cleaning, upholstery cleaning, oven cleaning and much more. Please contact us if you need a cleaning service not listed above.
Q. Do you charge for parking?
No, there is no charge for parking, but please make sure there is a parking space available near your property, and obtain a parking permit for our team if necessary. If parking nearby is not available, please let us know in advance so we can plan accordingly.
Q. What London areas do you cover?
Our cleaners cover all areas in London within the M25 orbital. No matter where you are located we can offer you a top-notch cleaning service and deliver outstanding results.
Q. What payment methods do you accept?
To ensure convenience for our customers we accept bank transfer, online payment and cash.
Q. Do you use your own cleaning materials?
Our team will bring all necessary equipment with them - you do not have to worry about a thing. If you have any specific requirements, please let us know and we will be happy to accommodate them.
Q. Which carpet cleaning methods do you use?
We are able to provide steam carpet cleaning and dry carpet cleaning; the method we use will depend upon the type of carpet to be cleaned. Our team will carry out an assessment before commencing any work to ensure we use the correct method. Both methods are highly efficient and we guarantee that you will get an immaculate carpet after we complete the job for you.
Q. Can you remove all stains from any carpets?
We can remove any type of stain from any type of carpet using our powerful techniques and the latest cleaning technology. From grease stains to pet stains, we can remove stubborn stains with ease without damaging the fibres of your carpets. We can even remove unpleasant odours and pet hair. You will get a perfectly clean carpet if you hire us.
Q. Are you able to move furniture when doing carpet cleaning?
We ask our clients to remove furniture or move it themselves; this is in order to maximise the time of our carpet cleaners and ensure we can focus on getting your carpets clean.
Q. How long does it take for a carpet to dry after cleaning?
The time it takes for carpets to dry will depend on the type of carpet cleaned and the method used and can vary. However, on average it takes between 8-24 hours for a standard carpet to dry after steam cleaning, and 4-8 if using dry cleaning methods.
Q. Can I cancel my cleaning booking?
Yes, you have the chance to cancel your booking at any time. However, we ask that if you wish to do this, please contact us with as much notice as possible.
Q. Do I have to be at home when the cleaners arrive?
You are not required to be at home, but please ensure you have informed our cleaners of how they are to access your property.
Q. What if the cleaners damage something during the cleaning process?
We are pleased to say this has never happened so far, as our carpet cleaners are highly experienced and take great care of our customers’ property. However, in the unlikely event, this does occur we will happily cover the damages.
Q. What if I am not satisfied with your services?
In the event you are not satisfied with the work of our carpet cleaners we will offer a free re-clean; alternatively, we offer a money-back guarantee to all our customers.